Octahive Damask <p> Custom Series

Return

14-Day Hive Happiness Guarantee

At Beetronics, we're as committed as worker bees to ensure your satisfaction with our products, and that's why we offer our 30-Day Hive Happiness Guarantee (shipping not included). 

If your experience with a Beetronics product doesn't quite create that sweet buzz you were hoping for, don't worry. Just drop us an email within 30 business days of receiving your order, and we'll send you an RMA (Return Merchandise Authorization) form. This little guide will help you navigate the process of returning your item.

Once you have the RMA form, make sure it's snugly tucked inside the shipping box. For a full refund, the product should be returned in new condition, safely nestled in its original packaging.

A quick note: If a product shows signs of wear and tear or happens to be missing its bee-cessories, there might be a modest restocking fee of 15%, or the possibility of receiving store credit instead. Please understand that we might have to decline a return if the product looks a bit too "buzzed."

To ensure your return journey goes as smooth as honey, opt for a shipping method with tracking and declare the full value of the shipment.

Keep in mind, the cost of returning the item will be as busy as a bee on your end.

Once you've got your RMA form, aim to have the item back to our hive within 7 days. Returns that flutter in later than that might face a bit of a delay in processing.

Once the returned product finds its way back to our hive, rest assured, we'll process the refund within 5 business days.

Lastly, be aware that products labeled as "Scratch and Dent" are sold in their current stripy condition and won't be able to take flight for a refund.